Refund and Returns Policy for Natural World Jewelry

Refund and Returns Policy for Natural World Jewelry

Last Updated: 06-11-2023

Thank you for shopping at Natural World Jewelry. We appreciate your trust and are committed to delivering a delightful shopping experience. Please read the following carefully to understand our policy regarding refunds and returns.

1. 15-Day Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 15 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Damaged Products

If you receive a damaged product, we sincerely apologize for any inconvenience caused. Please contact our customer service team immediately at [customer service email] with your order number and clear images of the damaged item. We will guide you through the return process. Please note that the customer is responsible for the return shipping charges for damaged products.

3. Refund Process

Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable number of days.

4. Customs Duty

Customers are responsible for any customs duties or taxes associated with the return of the item. Please ensure that you comply with your country’s regulations when returning products.

5. Custom Orders

Custom orders are uniquely crafted based on your preferences and requirements. As such, we do not accept returns for custom orders unless the product is defective or damaged. We always seek your approval through designs with images before finalizing and dispatching custom orders.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at [customer service email] with your order number and reason for return.
2. Await instructions from our team regarding the return process.
3. Pack the item securely in its original packaging and ship it to the address provided by our customer service team.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at help@naturalworldjewelry.com .

We appreciate your understanding and cooperation.